Senior Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Customer Success based in the United States.

This senior leadership role is responsible for shaping and executing the overall customer success strategy across a diverse and complex customer portfolio, ranging from mid-market organizations to large enterprise accounts. The position carries significant impact on retention, expansion, and revenue growth by ensuring customers achieve measurable value from their solutions. The Senior Director will lead and develop a high-performing Customer Success organization, building scalable frameworks that enable consistent, consultative engagement across teams. This role requires strong cross-functional leadership, partnering closely with Sales, Product, and Support to align on customer outcomes and drive continuous improvement. It is both strategic and hands-on, involving direct engagement in high-stakes customer escalations and executive-level discussions. The environment is fast-paced, data-driven, and highly collaborative, with a strong emphasis on accountability and customer-centric innovation.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Customer Success based in the United States.

This senior leadership role is responsible for shaping and executing the overall customer success strategy across a diverse and complex customer portfolio, ranging from mid-market organizations to large enterprise accounts. The position carries significant impact on retention, expansion, and revenue growth by ensuring customers achieve measurable value from their solutions. The Senior Director will lead and develop a high-performing Customer Success organization, building scalable frameworks that enable consistent, consultative engagement across teams. This role requires strong cross-functional leadership, partnering closely with Sales, Product, and Support to align on customer outcomes and drive continuous improvement. It is both strategic and hands-on, involving direct engagement in high-stakes customer escalations and executive-level discussions. The environment is fast-paced, data-driven, and highly collaborative, with a strong emphasis on accountability and customer-centric innovation.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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