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Business Services Analyst II (Juvenile Court)
Memphis, TNPosted 3 weeks ago
Full timeonsitemid
Job Description
Position Summary
This position provides foundational support for system maintenance, application updates, and database integrity within the Juvenile Court/Justice technology space. Working under the guidance of senior staff, the Business Systems Analyst I position assists with troubleshooting application issues, performing routine system configurations, and documenting user requirements. This role plays a key part in the project lifecycle by coordinating administrative tasks, assisting with hardware/software assessments, and participating in system testing and data validation.
Pay Grade: 54
Salary Commensurate with Experience and Education
Minimum Qualifications
- Three (3) years of experience in an information systems field, including exposure to or basic responsibilities in system maintenance, data analysis, troubleshooting or assisting with information systems and planning; AND
- Bachelor’s degree from an accredited college or university in information systems, computer science, business management, or a closely related field; OR
- An equivalent combination of related education and/or experience.
- Familiarity with or interest in Court and Case management systems preferred (JCS, Quest, etc.).
- Exposure to or basic proficiency in one or more of the following: ITIL, Oracle PL/SQL, OnBase, SharePoint, project coordination, or Microsoft Power Apps, is preferred.
- PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.
Duties and Responsibilities
- Supports the maintenance, installation, and configuration of technology systems and assists with scheduled upgrades and data conversions.
- Analyzes basic business problems and documents functional requirements to help develop data processing solutions.
- Collaborates with IT staff and senior analysts to gain system knowledge and provides basic troubleshooting support or "how-to" guidance to end-users.
- Maintains project and system documentation according to established department standards.
- Assists in the evaluation of software and hardware products by gathering technical specifications and participating in product research.
- Tracks software maintenance schedules and assists in preparing documentation for renewal requisitions.
- Participates in software testing, installation, and routine maintenance under the guidance of senior technology staff.
- Follows established policies and procedures for the installation and operation of new software and technology products.
- Contributes to continuous improvement initiatives by identifying user pain points and reporting system performance issues.
- Performs other related duties as required or directed.
KSA’s
- Strong writing skills for the creation and maintenance of basic operational documentation and user guides for software systems.
- Ability to assist in providing basic technical support and walkthroughs for staff on new systems and processes.
- Basic understanding of how to utilize software and hardware tools to support the daily operational needs of end-users.
- Foundational knowledge of information systems, data processing, and modern communication equipment.
- Proficiency in modern PC operating systems (e.g., Microsoft Windows 11) and standard office productivity suites.
- Knowledge of or aptitude to learn Quest, JCS, or similar court management systems.
- Basic technical skills or classroom experience in one or more languages/tools (e.g., SQL, Microsoft Office, Crystal Reports, or Microsoft Power Apps).
- Ability to troubleshoot and resolve routine system issues and escalate complex problems when necessary.
- Ability to communicate technical information clearly, both orally and in writing, to users and team members.
- Interpersonal skills to build positive working relationships with stakeholders and provide high-quality customer service.
Special Requirements
- May be required to travel to other Shelby County offices.
Physical Requirements
- Must be able to lift 50 pounds.
Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.
Shelby County Resident Disclaimer
All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency
requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.