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Job Description
What you’ll do
You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks
Responsibilities
- Networking (knowing how to identify the type of equipment, configuration, etc.)
- Ticket logging.
- Final user interaction.
- Conduct corrective and preventive maintenance
- Handle site information management, monitoring and updating as needed whilst reporting health and safety incidents promptly
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries in ticketing system.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical tools
- Create and update technology documentation for internal IT teams among others.
Technical tools required:
- Windows
- Linux
- CISCO
- EMC
- Basis
Minimum Requirements
- Possess 2+ years of experience in IT Technical Support experience
NOTE:
T-Systems is proud to be an equal opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sex stereotypes, age, disability status, or other applicable legally protected characteristics. Thus, HIV or pregnancy testing are not required in any evaluation or hiring process within T-Systems Mexico.
It is also important to mention that T-Systems has an anti-bribery management system, and all employees are committed to understanding and complying with it.
We also believe that change brings new opportunities for development and innovation. People who are prepared to perform at their best under such conditions will excel and create something new. Precisely for this reason, we provide our employees with unique opportunities for further development, whether in technical or managerial careers.