Director, Omnichannel Strategy & Experience Design

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Omnichannel Strategy & Experience Design in United States.

This role defines the foundational logic behind how customers and accounts are engaged across the entire lifecycle. It focuses on designing the structure, sequencing, and decisioning of omnichannel journeys rather than executing campaigns or managing channel delivery. You will translate business priorities, revenue goals, and audience insights into scalable journey frameworks that guide how engagement happens across complex buying groups. Working within a B2B enterprise SaaS environment, you will design systems that determine when, why, and how customers are engaged based on behavioral and intent signals. The role sits at the intersection of strategy, data, and experience architecture, shaping the “blueprint” that downstream teams activate. It is ideal for someone who thrives in systems thinking and wants to influence engagement at a structural level.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Omnichannel Strategy & Experience Design in United States.

This role defines the foundational logic behind how customers and accounts are engaged across the entire lifecycle. It focuses on designing the structure, sequencing, and decisioning of omnichannel journeys rather than executing campaigns or managing channel delivery. You will translate business priorities, revenue goals, and audience insights into scalable journey frameworks that guide how engagement happens across complex buying groups. Working within a B2B enterprise SaaS environment, you will design systems that determine when, why, and how customers are engaged based on behavioral and intent signals. The role sits at the intersection of strategy, data, and experience architecture, shaping the “blueprint” that downstream teams activate. It is ideal for someone who thrives in systems thinking and wants to influence engagement at a structural level.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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