Customer Service Representative for DACH Region (Germany,Austria, Switzerland)

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team.You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders. If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities

• Customer Support: Handle inquiries, requests, and disputes;
• Data Management: Maintain customer and material data;
• Order Management: Process sales and sample orders in SAP ERP;
• Consignment Management: Oversee consignment stock and invoicing;
• Internal Coordination: Support cross-functional teams and pricing changes;
• Project Participation: Engage in improvement and automation projects;
• Training & Documentation: Assist with onboarding and maintain documentation;
• Skills Development: Refresh and acquire new skills;
• Backup Support: Cover for peers and handle additional tasks.

Required skills and experience

• Bachelor degree;
• Experience in Customer Service/Customer Care or other relevant role will be considered as an advantage;
• Good English and German language skills,both written and spoken, to communicate with a globalorganization and/or customers;
• Good knowledge of Microsoft Office;
• Logical mindset with a high level of precision and responsibility;
• Experience with any ERP system will be considered as an advantage.

We offer

• Monthly gross salary 1320-1780 EUR, depending on skills and experience;
• Partially working from home option;
• Transportation allowance;
• Health, accident and critical illness insurance;
• Annual bonus program and special recognition awards;
• Excellent working conditions in modern environment;
• An international exposure in a cross-cultural community;
• Training, great opportunities to grow and develop your career nationally and internationally;
• Company’s social events;
• Birthday holiday.

Please be informed that allnex conducts background checks as part of our hiring process. We are proud tooffer an international working experience with a tight-knit network of employees, making it easy to connect andlearn from people all across our different functions. On top of that we are a truly innovative company with astrong team spirit, openness to new ideas, and great opportunities to grow and develop your career.