Job Description
Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.
- Manage queues and cases from Salesforce and MBS to fulfill customer orders, including order entry, administration and shipping.
- Processes orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standards.
- Develops capacity plans to support build-to-stock and/or build-to-order environments.
- Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
- Prepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlog.
- Identify the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
- Assist in on the job training for new associates, as required.
- Attend virtual calls and meetings as required by management and operations.
- Identify process improvement opportunities and lead projects designed to implement the targeted improvements.
- Willing to work in a graveyard shift
Qualifications:
- Bachelor's degree holder
- Typing speed of at least 45 wpm
- Basic computer skills (MS Office)
- Knowledgeable in AI tools and applications (e.g., AI Copilot, automation tools)
- Demonstrates a strong sense of urgency with attention to detail
- Ability to prioritize and learn quickly in a production-based environment
- Excellent communication skills
- Strong interpersonal skills
- Good analytical skills and problem-solving skills
- Strong English reading comprehension
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Can be located in either Manila or Iloilo
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
- Must have a Successful or above rating in the last Enabling Performance cycle
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