Back to jobs
Administration and Operational Activities - Provide front-end and account management service support, maintain relevant Management Information Systems (MIS) reporting and support the Relationship Managers in processing day-to-day operational activities to ensure key service indicators like Excellency customer queries response, complaints resolution are at agreed levels within the turnaround times (TATs)
Audit and Compliance - Cooperate and facilitate work of Internal Audit and Risk Management in order to address gaps, and respond to audit reports within agreed deadlines
Policies, Processes, Systems and Procedures - Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
Self-Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
Relationship Officer - Excellency
DubaiPosted 3 weeks ago
Full-timeonsiteentry