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Apprentice, Assistant Operations & Online Program Support

INSEAD
Fontainebleau, FrancePosted 2 months ago
onsite

Job Description

The Executive Education department at INSEAD delivers tailored programmes for executives and organizations, focusing on leadership development and business innovation. It provides cutting-edge learning experiences that equip professionals with the skills to drive transformation and succeed in a global environment.

INSEAD is seeking an Apprentice, Assistant Operations & Online Program Support to join our Executive Education department. This an apprenticeship based at our Europe Campus in Fontainebleau – France.

About the Job

The apprentice will provide support to the Operations and Delivery team in carrying out various administrative and operational tasks related to online programmes, including:

  • Open online programmes,
  • Customized online programmes.

He /She will contribute to the smooth running of operational activities and provide daily support in the management of online courses.

Your role within the team

INSEAD Learning course platform:

  • Update course platforms content (calendars, dates, live calls dates & time, copyrighted docs etc…).
  • Clean up of some course content tiles and improvements suggestions.
  • Proceed to (mass) updates in all the courses when there are wording or structure change.
  • WCAG updates depending on the Audit findings & recommendations.
  • Update some job aid templates on needs basis. 
  • Help other team members on a need basis, includes:
    • Help with some of the logistics for new course video recordings (copyrights of the images on the slides for instance).
    • Porting of content from one course platform to another.
    • Help with the building/adaptation of the courses in INSEAD Online Learning platform based on a finalised course plan.
    • Participate in some tools testing shall the opportunity arise.

The ideal profile

  • Ideally you will start a Bachelor or master’s degree in business administration in September 2026.
  • Culturally sensitive and comfortable working in a multicultural international environment.
  • Fluency in both written and spoken English and French.
  • At ease with Excel, Pack Office, and globally with technology, eager to learn new technologies. 
  • Ability to work autonomously as well as collaboratively in a team environment.
  • Capacity to communicate clearly with team members and stakeholders. 
  • Ability to prioritize and handle multiple tasks efficiently and manage time effectively.
  • Meticulous attention to details while completing tasks.
  • Flexibility in handling diverse tasks and responsibilities.
  • Basic knowledge of customer service principles.
  • Reliable and flexible.
  • Diligence in following processes and procedures.
  • Integrity in handling sensitive information and tasks.

Kindly submit your application along with a CV in English.

In France, apprenticeship contracts are agreements combining work and study, allowing young individuals to gain vocational training and practical experience while being paid and working towards a diploma or qualification.

INSEAD is a Mission-Driven Global Organisation and is rapidly evolving to shape the future of business education
We develop responsible, globally minded leaders to improve the well-being of societies through world-class education across four continents. As we operate in a very dynamic and rapidly changing sector, we continue to innovate, modernising our operations, and driving ambitious strategic initiatives across our campuses, to remain the business school of choice.
Our Culture
Our culture is defined by diversity, independence, rigour, and an entrepreneurial spirit, underpinned by six key competencies. We empower our teams to lead with a growth mindset and a client-focused approach, foster a culture of professionalism and integrity, where collaboration and empathy are the engines of our innovation. These competencies guide how we work, make decisions, and contribute to the School’s mission every day.
Independence as a Strategic Advantage
Free from government or university systems, our financial and ideological independence allows us to think, teach, and act without political constraints. This autonomy enables our faculty to pursue rigorous, evidence-based research that creates objective value for our participants and the world.
Our Customers
We serve an influential global base, including senior leaders, multinational corporations, and public sector institutions committed to leadership development at scale. Our programmes attract ambitious individuals who want to shape business and society while our corporate partners rely on us as a strategic ally in developing future‑ready leaders. Working at INSEAD means contributing to an institution whose customers operate at the highest levels of global innovation and impact.
A Diversity of Perspectives
Diversity at INSEAD is about how our people think and challenge assumptions to drive more meaningful innovation. We welcome a wide range of perspectives, believing they lead to better decisions and stronger, more inclusive teams.
We Hire People Who Want to Make a Difference
We seek ambitious individuals who thrive in international environments and share our goal of delivering tangible impact for our customers. Join us to grow your career in a world-class institution where your ideas and contributions truly matter.
About INSEAD
Apprentice, Assistant Operations & Online Program Support at INSEAD | Renata