Job Description
Position: Human Resources Manager
Location: Constantia Office Park Corner 14th Avenue, Hendrik Potgieter Rd, Weltevredenpark, Roodepoort, 1709, Sudáfrica
Department: Administrative
Employment Type: Full-time, Management
About the Role
We are seeking a highly motivated and experienced Human Resources Manager to lead our HR initiatives within our dynamic call center operations in South Africa. The ideal candidate will be a strategic partner, deeply knowledgeable in South African labor laws, and passionate about fostering a positive and productive work environment for a large and diverse team.
Key Responsibilities:
- Strategic HR Leadership: Shape and implement HR plans that support our company's goals, specifically for our busy call center environment.
- Employee Relations & Engagement: Be the main point of contact for employee issues, resolving disputes and fostering a positive, high-performing culture that keeps staff motivated and reduces turnover.
- Compensation & Benefits: Manage competitive pay and benefits packages, ensuring they align with market standards and comply with South African labor laws.
- Compliance & Policy Management: Guarantee strict adherence to all South African labor laws (like BCEA, LRA, EEA) and develop, update, and enforce HR policies.
- Workforce Planning & Analytics: Analyze workforce data to spot trends, address gaps, and provide data-driven recommendations to improve HR efficiency and call center operations.
- PaySpace HRIS Management: Effectively use our HR information systems for tasks like payroll, tracking attendance, managing records, and generating reports.
Qualifications & Experience:
- Bachelor's Degree in HR or related field.
- Extensive knowledge of applicable labor laws and regulations in South Africa.
- 3+ years of progressive experience as an HR Manager.
- 2+ years of HR experience within a call center environment.
- Comprehensive and up-to-date knowledge of South African labor laws.
- Strong interpersonal, communication, and conflict-resolution skills.
- Ability to lead and motivate a diverse team.
- Proficiency in HR systems and Microsoft Office.
- BPO or call center experience mandatory
- Night shift availability - 4 pm to 1 am SAST.
If you're a results-oriented HR professional with a passion for people and a deep understanding of the call center industry and South African labor landscape, we encourage you to apply!
All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law
REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.