Job Description
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
Job Title: Customer Support Agreements Planner (CSA)
Location: Duxford, Cambridge (Hybrid – 4 days office, 1 day WFH)
Contract: Full-time, Permanent
Salary: Competitive; Depending on Experience
About the role
We are looking for a Customer Support Agreements Planner (CSA) to be based from our Duxford, Cambridge depot. This is a hybrid role, with 1 day per week working from home, however the role is primarily office-based and requires regular presence in Duxford.
As a CSA Planner, you will play a key role in scheduling and coordinating Customer Support Agreements, ensuring services are delivered on time and to a high standard. Working closely with engineers, service teams and customers, you will help drive service excellence and maintain strong customer relationships.
Key responsibilities
You will be responsible for planning and coordinating service activity to ensure efficient delivery and high levels of customer satisfaction.
Create and maintain CSA service schedules based on urgency, location and requirements
Coordinate with engineers and customers to plan and confirm service activities
Review service reports and follow up on outstanding work or additional requirements
Assign work to engineers using service scheduling systems and tools
Support service initiatives, including campaigns, connectivity checks and customer satisfaction processes
About you
We are looking for a highly organised and customer-focused individual who thrives in a fast-paced environment and can manage multiple priorities effectively.
Experience in a planning or coordination role, ideally within service or maintenance
Excellent organisational, time management and communication skills
Strong problem-solving ability with a logical and analytical mindset
Customer-focused with a high level of professionalism
Basic understanding of mechanical terminology or equipment (desirable: industry experience or scheduling systems)
Why join us?
Alongside a competitive salary, we offer a wide range of benefits designed to support your health, wellbeing, finances and career development. You will be part of a supportive team environment with opportunities to grow and develop your skills.
Taking care of you: Health Cash Plan, 24/7 GP access, physiotherapy support and wider wellbeing benefits
Life outside of work: Enhanced sick pay, family leave, IVF support and retirement options
Financial support: Pension contributions, car leasing schemes, cycle to work and discounts platform
Team & culture: Refer-a-friend bonus, long service awards, volunteering day, Christmas shutdown and employee-led initiatives
Closing date & interview process
The closing date for applications is 10th June 2026.
We may close this advert early if sufficient applications are received, so early application is encouraged.
Interviews are expected to be conducted w/c 15th June 2026.
Our values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.
Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details