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Temporary Collections & Billing Specialist
Tonawanda, NYPosted Today
onsite
Job Description
Job Id:
892
# of Openings:
1
Position: Temporary Collections & Billing Specialist
Location: Tonawanda, NY
Status: Temporary / Part-Time (as needed)
Compensation: $22.00 - $25.00/hour, based on experience
What We Are Looking For
NOCO is seeking a Collections & Billing Specialist who will be responsible for managing customer accounts related to invoicing, payment collection, and billing inquiries. This role involves high-volume outbound and inbound customer communication via phone and email to resolve outstanding balances, answer billing questions, and maintain positive customer relationships while ensuring timely payment.
What You Will Do
- Manage customer accounts to ensure timely collection of outstanding balances
- Place outbound collection calls and respond to inbound customer billing inquiries
- Communicate professionally with customers via phone and email regarding past due invoices, payment arrangements, and account status
- Investigate and resolve billing discrepancies, payment issues, and customer concerns
- Process account adjustments, credits, rebills, and payment updates as needed
- Maintain accurate account notes and documentation within billing systems
- Send billing statements, reminders, and collection notices
- Collaborate with internal departments (customer service, sales, accounting) to resolve account issues
- Monitor aging reports and prioritize collection efforts to reduce delinquency
- Support paperless billing enrollment and payment method updates when applicable
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
- Previous experience in collections, billing, accounts receivable, customer service, or call center environment preferred
- Strong phone, email, and written communication skills
- Ability to handle sensitive customer conversations professionally and confidently
- Detail-oriented with strong organizational and problem-solving skills
- Proficient in Microsoft Office and billing/account management systems
- Ability to manage multiple priorities in a fast-paced environment
- Experience with payment processing or billing software
- Strong negotiation and conflict resolution skills
- Understanding of account aging, invoicing, and collections processes
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