Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Team Captain based in Canada.
In this role, you will lead a high-performing customer support team responsible for helping practitioners and clinic owners get the most out of the platform they rely on daily. You will act as both a people leader and a hands-on coach, guiding a team of support representatives through complex customer interactions while fostering confidence, autonomy, and continuous growth. This position blends operational leadership with real-time coaching, ensuring that service quality remains consistently high across every customer touchpoint. You will use performance data and quality insights to identify improvement opportunities and shape targeted development plans. The environment is fast-moving and customer-obsessed, with a strong emphasis on collaboration, learning, and adaptability. As the organization continues to grow and expand, you will play a key role in shaping team culture and elevating the overall support experience.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Team Captain based in Canada.
In this role, you will lead a high-performing customer support team responsible for helping practitioners and clinic owners get the most out of the platform they rely on daily. You will act as both a people leader and a hands-on coach, guiding a team of support representatives through complex customer interactions while fostering confidence, autonomy, and continuous growth. This position blends operational leadership with real-time coaching, ensuring that service quality remains consistently high across every customer touchpoint. You will use performance data and quality insights to identify improvement opportunities and shape targeted development plans. The environment is fast-moving and customer-obsessed, with a strong emphasis on collaboration, learning, and adaptability. As the organization continues to grow and expand, you will play a key role in shaping team culture and elevating the overall support experience.