Receptionist/Administrator

Job Specification for Receptionist/Administrator

Job Purpose

The role combines front desk reception with administrative support to ensure smooth day to day operations.  It involves maintaining a positive and friendly company image by acting as the first line of contact to customers, visitors and vendors in person, online, and via telephone.  Whilst also performing other administrative duties such as travel and hotel bookings, arranging meetings and events, organising buffets, preparation of quotations and general administrative duties.

Key Responsibilities

• Greet visitors, clients and contractors in a professional and friendly manner
• Manage the reception area to ensure it is tidy, welcoming and presentable
• Answer, screen and direct incoming calls and emails
• Handle visitor sign in procedures and maintain security protocols
• Provide general information and assistance to visitors and staff
• Help and organise Company events, training sessions or travel arrangements
• Manage 24/7 on call rota for out of hours support ensuring cover is in place
• Handling customer RFQ’s  and then prepare and issue quotations for spare parts and training  

Skills and Competencies

• Professional, calm and approachable manner
• Excellent time management skills with the ability to multitask
• Exceptional communication and customer service skills
• Proficiency with Microsoft Office
• SAP knowledge (preferred)
• CRM experience (preferred)
• Discretion and respect for confidentiality

Experience & Qualifications

• Previous experience in a receptionist, administrative or customer facing role is essential
• 5 GCSE’s grade 4 or above
• NVQ Level 3 in Business administration (preferred)

Typical Working Conditions

• Full time office based role

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Diverse, Equitable & Inclusive culture

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!