Underwriter Consultant (Worker Compensation)

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Build your underwriting capability in a role that’s focused, commercial, and close to the customer. As a Workers Compensation Underwriter in our WA Direct team, you’ll support a diverse portfolio of small businesses across Western Australia, underwriting policies directly with customers.

This role is ideal if you enjoy problem‑solving, building confidence on the phone, and managing a steady flow of renewal and new business activity. You’ll spend most of your time reviewing upcoming renewals, responding to customer enquiries, and assessing new business opportunities - all while applying sound underwriting judgement within clear guidelines. It’s a great opportunity to deepen your Workers Compensation experience in a supportive, hands‑on environment.

This is a permanent full-time role based in Boorloo (Perth).

What You'll Do

• Underwrite Workers Compensation new business and renewals within delegated authority and underwriting guidelines.

• Manage a direct customer portfolio, responding to phone and email enquiries and supporting customers through the underwriting process.

• Review upcoming renewals and assess risk information to make sound pricing and acceptance decisions.

• Work closely with internal claims and credit teams to resolve queries and support accurate policy outcomes.

• Process underwriting documentation, adjustments, and renewals accurately and within legislative timeframes.

• Monitor portfolio performance and provide insights on pricing, risk trends, and customer needs.

What You'll Bring

• Experience in Workers Compensation underwriting or general insurance, or a strong foundation in insurance operations.

• Confidence engaging directly with customers over the phone and via email.

• Sound judgement and attention to detail when assessing risk and applying underwriting guidelines.

• Strong communication and negotiation skills, with a calm and practical approach.

• Ability to manage competing priorities in a fast‑paced environment.

• Willingness to learn and grow underwriting capability if you’re earlier in your Workers Compensation journey.

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Thursday 14 May 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.