Small Business Specialist, Fountain Gate

• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges. 

• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store. 

• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates. 

• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements. 

What makes you perfect for the role? 

• Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions. 

• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes. 

• Product Expertise: You’re keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care. 

• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities. 

• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach. 

What’s in it for you? 

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable. 

• Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you. 

• Inclusive, carer neutral paid parental leave of up to 14 weeks to support growing families. 

• Access to Optus U, with industry recognised micro credentials developed alongside La Trobe and Macquarie Universities to help grow your career. 

• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways. 

• Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.