Back to jobsStrong ICT technical and operational background with experience supporting UC and Contact Centre technologies.
Proven troubleshooting, analytical thinking, and ability to manage user‑facing technical issues under pressure.
Experience with Remedy or ServiceNow, including incident, problem, and change management processes.
Ability to work autonomously with strong organisational skills and flexibility to adapt to shifting priorities.
Excellent customer and vendor engagement capabilities with a focus on positive outcomes and communication.
Strong written and verbal communication skills, including clear documentation and stakeholder updates.
Ability to coordinate across cross‑functional teams and contribute to continuous improvement initiatives.
Desirable: Cloud skills, knowledge of major CC platforms, and awareness of emerging IP communications technologies
