CSA Administrator

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Grade: 11

Location: Duxford

Contract: Full-time, permanent

As a CSA Administrator at SMT GB, you will be an integral part of our Customer Support Agreements (CSA) team. Your primary responsibility will be to provide administrative support to ensure the effective operation of CSA processes and excellent service delivery. You will collaborate with various teams to maintain accurate records, handle customer inquiries, and assist in the smooth functioning of our service agreements.

What you’ll be doing:

• Gather and validate contract documentation submitted by the regional sales teams, resolving any discrepancies or variations
• Creation of the maintenance plan in the ERP to allow the correct scheduling of planned service jobs.
• Facilitate the installation of a telematics device as necessary.
• Manage all renewals, modifications, or cancellations in the ERP, ensuring that all related services are updated seamlessly.
• Carry out billing processes and customer collections for various agreement types (monthly, per visit, hourly).
• Supervise the shared mailbox and promptly address any inquiries that come in.

What you’ll bring:

• Previous experience in an administrative role, preferably in a customer service or support environment.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and ability to manage multiple tasks simultaneously.
• Familiarity with CRM systems or similar software is an advantage.

Desirable:

• Experience in contract administration within the construction or heavy machinery industry.
• Basic understanding of financial principles related to service agreements.

What's in it for you?

Alongside a competitive salary we off you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access – Speak to a physio by phone or video.
• 24/7 GP Service – Private GP access anytime.
• That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.

Life Outside of Work

• Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
• Family Leave – Enhanced maternity, paternity and adoption leave.
• IVF Support – Paid time off for treatment and appointments.
• Retirement Support – Enjoy bonuses and phasedown days when its time to retire.

Financial Extras

• Pension – We match your contributions up to 5%.
• Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work – Save on a new bike and accessories.
• Discounts Platform – Save on groceries, holidays, shopping and more.

Feeling Part of the Team

You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.

Closing Date & Interviews

The closing date for applications is 1st July 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.

Interviews will take place shortly after the closing date, and shortlisted candidates will be contacted directly.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.

Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details