Customer Service Advisor (Part-time)

Job Description

Just imagine putting play at the heart of customer service. Now make it real.

As part of our Customer Service Advisor team, you'll be at the centre of the action, helping bring joy to LEGO® fans every single day.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

Are you ready to inspire the builders of tomorrow?

If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, this could be the perfect role for you.

About the Role

We're looking for Customer Service Advisors to join the LEGO team in Slough, UK.

This is a permanent, part-time position supporting our weekend operations. To set you up for success, you'll complete a comprehensive five-week training programme before moving into your regular working pattern.

Training Period (First 5 Weeks – Full-Time)

During your first five weeks, you'll attend full-time training at our Slough office:

• Monday to Friday from 9.00am until 5.15pm
• 3-week classroom induction programme
• 2 weeks of on-the-job support and coaching
• Full attendance is required throughout the training period

Regular Working Pattern (Part-Time)

Once training is complete, you'll move to a part-time schedule consisting of:

• Every Saturday and Sunday: 9:00am – 4:30pm
• Plus 1 or 2 weekday shifts: 11:00am – 7:15pm (2 weekday shifts 3.30pm – 7.15pm also an option)

You will be able to select your weekday shifts to accommodate your own and the business needs.

• Office attendance required on a daily basis for the first 5 weeks and a minimum of twice a week after training (one of those days would be at the weekend)

What You'll Be Doing

• Supporting LEGO fans through phone, email, and chat
• Helping customers with orders, accounts, replacement parts, gift cards, and product questions
• Investigating and resolving queries using a variety of internal systems and tools
• Creating positive experiences that reflect the LEGO brand
• Working collaboratively with colleagues to deliver exceptional service

Why You're a Great Fit

If you can keep cool when LEGO minifigures are losing their heads, we'd love to hear from you.

You'll bring empathy, positivity, and strong communication skills, helping create memorable experiences for LEGO fans.

Do you have what it takes?

• Strong spoken and written English communication skills
• Previous customer service experience, ideally in retail, hospitality, contact centres or similar customer-facing environments
• Confidence using multiple systems and digital tools
• Excellent problem-solving and attention to detail
• Ability to multitask and prioritise effectively
• A friendly, collaborative, and customer-focused approach

Ready to Join the LEGO Team?

If you're excited about creating magical moments for consumers and fans and are looking for a part-time role with comprehensive training and development, we'd love to hear from you.

Apply today and help inspire the builders of tomorrow.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role, we encourage you to apply as soon as possible.

#CSE1Slough

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.