Customer Support Advisor (EST)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Advisor (EST) based in Canada.

This role sits at the intersection of technical support, client success, and product expertise, ensuring utility clients can fully leverage a modern, cloud-native platform that supports critical operational and financial workflows. You will act as a trusted post-implementation advisor, helping customers transition smoothly into production environments while maximizing adoption and value realization. The position combines hands-on technical troubleshooting with relationship management and process improvement in a fast-paced SaaS environment. Operating primarily in the Eastern Time Zone, you will support a diverse client base across North America’s utility sector. You will collaborate closely with internal teams to resolve complex issues, improve support processes, and strengthen long-term customer relationships. This is a high-impact role for someone who enjoys solving technical problems while directly influencing customer success and satisfaction.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Advisor (EST) based in Canada.

This role sits at the intersection of technical support, client success, and product expertise, ensuring utility clients can fully leverage a modern, cloud-native platform that supports critical operational and financial workflows. You will act as a trusted post-implementation advisor, helping customers transition smoothly into production environments while maximizing adoption and value realization. The position combines hands-on technical troubleshooting with relationship management and process improvement in a fast-paced SaaS environment. Operating primarily in the Eastern Time Zone, you will support a diverse client base across North America’s utility sector. You will collaborate closely with internal teams to resolve complex issues, improve support processes, and strengthen long-term customer relationships. This is a high-impact role for someone who enjoys solving technical problems while directly influencing customer success and satisfaction.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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