IT Field Support Technician I

The Field Support Help Desk Technician I role provides a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and minor upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, via remote tools, by telephone, or via chat) in a timely and accurate manner, in accordance with established Service Level Objectives (SLOs), and provide end-user assistance where required.