Advising Student Assistant

The Advising Student Assistant in the Advising Office assists with routine office duties. Answers phones and greets visitors, organizes office materials, and files, and assists with scheduling student appointments.

Job Description

General office duties such as:

• Greets visitors and provides information.
• Answers basic general questions and route visitors to the appropriate campus resource.
• Answers phones and routes calls.
• Sorts and delivers mail/packages throughout the office.
• Accurately files paperwork, makes copies, and compiles documents.
• Schedules student appointments and checks students in/out.
• Participates in appropriate training and staff meetings.
• Plans and supports logistics related to workshops and programming.

Other Duties

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications

• High school diploma or equivalent.
• Must be a full-time student at Florida Gulf Coast University, at the time of hire and throughout the appointment.
• Have a minimum GPA 2.5 and in good conduct standing with the University.

Preferred Qualifications

• Prior experience in an office setting.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, and Publisher).

Knowledge, Skills & Abilities

• Knowledge of campus resources and departments.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to exercise good judgement.
• Ability to multitask and work under pressure.
• Ability to meet deadlines for work assignments.
• Ability to maintain confidentiality of work-related information and materials.
• Ability to work in a fast-paced and high-volume department.
• Ability to represent the university in a positive and professional manner.
• Ability to establish and maintain a good rapport with university faculty, staff, students, and the public.

All employees are expected to:

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action, and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.