Account Manager, DS

Responsibilities

• Conduct regular site visits to monitor service standards, ensure legal compliance, and swiftly resolve operational issues.
• Drive significant improvement in the Non-Cash Refund services Hit Rate through proactive on-site engagement and problem-solving at the store level.
• Delivery of agreed sales targets primarily driven by existing account performance and utilization.
• Delivery of account specific contractual obligations and agreed activities at store level
• Improve merchants knowledge and expertise with our services
• Dramatically improve merchant knowledge and expertise with our services through the creation of simplified training materials and continuous, hands-on staff training.
• Analyze business statistics and translate data insights into concrete, actionable operational improvement plans at the store and counter level.
• Accurate use of CRM to plan, record and report account specific activity
• Create and maintain easy-to-understand support tools, manuals, and FAQs for merchant staff to ensure smooth service delivery.
• Execute first and ongoing training for Department Store staff, focusing on compliance and service quality enhancement.
• Responding to various questions from merchants
• Collaboration with related departments(IT, Finance, Business Support etc)Manage a portfolio of Department Stores

Main KPI’s

• Non-Cash hit-rate (usage of non-cash option such as Credit Card or Alipay, etc)
• No of trainings organized for Department Stores
• Retention of merchant contracts

Skills

• Self-motivated, customer focused and target driven
• Team player 
• Structured and organised 
• Excellent customer relationship and management skills
• Business acumen and commercial understanding of all stages of the sales cycle
• Good written / verbal communication and presentation skills
• Ability to sell solutions 
• Attitude to solve problems by suggesting solutions
• Good knowledge of MS Office products and CRM tools
• Proactive Attitude

Qualifications and education requirements

• Minimum 3 years’ experience in Account or Sales Management
• Written and conversational Business Japanese is required
• Written and conversational English is a preferred
• Sales talent with strong results orientation, passion and determination to reach sales targets
• Experience in retail, financial services or tourist / hospitality industry preferred
• The candidate with good network in retail industry will be preferred.
• Hands on experience in proposing, planning and carrying out marketing and sales events.
• Experience working with partners and stakeholders in leading and coordinating technology projects
• Good understanding of inbound travel business
• Demonstrate good presentation skills to conduct training
• Strong relationship building skills