Job Description
Purpose:
To assist agency staff with outreach efforts aimed at engaging and supporting individuals experiencing homelessness in the community, providing essential supplies, information, and connection to shelter and services.
Key Responsibilities:
- Accompany outreach staff during street outreach, encampment visits, or community walks
- Help distribute hygiene kits, food, clothing, and seasonal items (e.g., blankets, socks)
- Engage respectfully with individuals in need, offering a listening ear and basic support
- Assist in documenting interactions and unmet needs as directed by staff
- Help restock outreach supplies and prepare care packages
- Support follow-up efforts by connecting individuals to shelter, health care, or case management when appropriate
- Promote safety and dignity in all interactions
Qualifications:
- Compassionate, reliable, and respectful of diverse backgrounds and life experiences
- Comfortable being outdoors and walking for extended periods
- Ability to maintain confidentiality and adhere to agency guidelines
- Nonjudgmental and trauma-informed approach
- Experience with vulnerable populations is a plus, but not required
- Must be at least 18 years old (or accompanied by a supervisor if younger)
Time Commitment:
Varies depending on outreach schedules; typical shifts range from 2–4 hours. Early morning, evening, or weekend availability is often helpful.
Training Provided:
Volunteers will receive orientation on trauma-informed care, de-escalation, safety protocols, and agency mission and values.
Impact:
As an Outreach Support Volunteer, you play a critical role in building trust, delivering care, and helping unsheltered individuals take their first steps toward housing and stability.