Volunteer - Shelter Assistant

Purpose:
To support the daily operations of the emergency housing shelter by assisting staff and engaging respectfully with residents to ensure a clean, safe, and welcoming environment.

Key Responsibilities:

• Greet residents and visitors in a warm, professional manner
• Assist with check-in and distribution of linens, hygiene kits, or personal items
• Help maintain cleanliness and organization in common areas (e.g., lounge, kitchen, restrooms)
• Provide general support during mealtimes, recreational activities, or group events
• Restock supplies and report low inventory to shelter staff
• Observe and report any safety or behavioral concerns to on-duty staff
• Offer encouragement and a listening ear, while maintaining clear boundaries

Qualifications:

• Dependable, compassionate, and respectful of individuals from all backgrounds
• Comfortable in dynamic, fast-paced environments
• Strong interpersonal and communication skills
• Ability to follow direction and adhere to shelter policies
• Willingness to learn about trauma-informed care and crisis response
• Must be at least 18 years old; background check may be required

Time Commitment:
Minimum 2–3 hours per week; evening and weekend shifts often needed.

Training Provided:
Orientation includes shelter operations, safety procedures, confidentiality, boundaries, and communication practices.

Impact:
Shelter Assistance Volunteers play a vital role in creating a supportive and respectful environment for individuals experiencing homelessness. Your presence helps ensure the shelter runs smoothly and residents feel seen, safe, and supported.