Customer Service (m/f/d)

Currently expanding, we are looking for an experienced “Customer Service” person, working full-time in our office in Prague. Main tasks and responsibilities • Manage orders independently, including import and export transport coordination • Communicate regularly with customers and suppliers; handle contracts and documentation • Support Sales team with pricing, calculations, and offers • Monitor supplier payments and ensure deadlines are met • Maintain accurate records in ERP (JD Edwards) and CRM (Salesforce) systems • Optimize warehouse processes and stock levels • Handle complaints and ensure customer satisfaction Complaints processing Competences and Requirements • Experience in Customer Service and/or Logistics within an international company • Fluent Czech and at least B2-level English • Experience with JD Edwards and Salesforce is a plus • Strong organizational and planning skills • High level of accountability and independence • Customer-focused mindset and excellent communication skills • Good computer skills What IMCD offers Working in Prague in a fast-growing global company with a strong entrepreneurial culture and attractive fringe benefits, an environment in which you can grow and develop, flexible working hours with the possibility of home office. Are you interested? We are looking forward to receiving your application on our IMCD Career Portal!