Credit and Collections Analyst

Job Purpose

Responsible for managing credit and collections activities, as well as supporting accounts receivable processes, risk mitigation, and compliance with company policies and procedures.

Job Responsibilities:

• Manage collection activities, including contacting delinquent customers, documenting communications, and negotiating payment arrangements when necessary
• Review and process credit applications, providing recommendations on appropriate credit limits
• Monitor accounts receivable aging and prepare regular aging reports
• Perform daily monitoring of customer accounts to identify over-credit-limit situations and approve orders in accordance with company guidelines
• Maintain customer accounts, including investigating claims, resolving discrepancies, and managing deductions
• Prepare monthly journal entries and support month-end closing activities
• Collaborate with cross-functional teams (e.g., Sales, Customer Service, Finance) to resolve billing or payment issues
• Manage credit and collections activities across Mexico, United States, and Canada, ensuring alignment with local practices and regulations
• Operate effectively in a multinational environment, interacting with stakeholders across different countries and cultures
• Support continuous improvement of credit and collections processes
• Perform other related duties as required

 

Qualifications:

• Associate’s degree required; Bachelor’s degree in Accounting, Finance, or a related field preferred
• Minimum of 5 years of experience in credit and collections or a combination of education and relevant experience
• Accounting background
• Fluent English (Mandatory) - ability to communicate effectively
• Microsoft Excel – intermediate to advanced level (Mandatory)

 

Competencies:

 

• Strong analytical and problem-solving skills
• Attention to detail and accuracy
• Effective communication and negotiation skills
• Ability to manage multiple priorities in a structured environment
• Customer-oriented mindset with strong interpersonal skills
• Proactive and results-driven approach