Roles and Responsibilities:

Acquisition and Enquiry

Support sales growth using Lead Management processes and Multiplication of Applications in cooperation with Sales Team
Provide front line basic technical support, participating in necessary training to ensure up to date knowledge
Support Sales Team in all aspects of customer activities, including pro-active calling, appointment setting for qualified leads and visits
*Shall support the FSE with data administration in CRM or *shall be responsible for the administration of CRM data for her/his own group of customers (C-customers), creating necessary activity records or tasks for FSE relating to pro-active function. * delete as appropriate
In agreement with the FSE/MD, *has joint responsibility according to local guidelines for specific customer groups / *has sole responsibility of specific customer groups (e.g. C-Customer) *delete as appropriate

Order Handling

Provide full customer support through quotation, order processing and after sales requirements
Order review for non-conformities
Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations
Pro-active follow up on deliveries to ensure high service level
Process all activities related to purchasing/subcontracting requirements, whether related to HCS activities or with local suppliers or Internal Warehouse
Ensure efficient communication on supply chain topics with relevant operational teams.
Regularly review and take action on short falls regarding backlog reports

After Sales Support

CS Temp

Job Description