Sr. Application Engineer

What you´ll do Work for Automotive Component business unit, in the team of application engineering thermal. Be responsible for product recommendations and spec in, customized product applications, new product demonstrations and troubleshooting for customers. Perform lab testing tasks to solve the technical related cases by on-hand skills, as well as the product performance testing to prove advantages. Make the necessary documentation/test report/analysis and share with internal and external stake holders. Regular communicating with customers to bridge the voice from customer and product development and finalize the CTQ for the new project or ideas. Always staying close to the industry to get and think of market needs in order to link it with new application development for customers. Work closely with product development project team to bring technical comments and insights for product launching. Work with the equipment partner to explore the full application process of our products. Collaborate with excellent team players around all functions and make yourself an industry expert. Customer Relationship Management, build up network with key stakeholders in customers. Responsible for customer technical training via appropriate formats: academies, Webinars, at customer site, at Henkel facilities, etc. Drive development of an end-to-end customer experience from identifying new value propositions to enhancing customer service.