Sales Account Representative

The Opportunity We are hiring an Account Representative to join our Industrial segment team. This is a customer-facing role focused on growing and retaining an assigned portfolio of industrial accounts — the individual locations, branches, and facilities that make up our national customer relationships. You are not hunting for new business. You are the person who makes sure existing customers stay engaged, keep ordering, and expand their use of our products. You build relationships, solve problems, spot growth opportunities, and ensure that every account in your book gets the attention it deserves. This role is being created as part of a broader commercial transformation. You will start as a generalist supporting the full Industrial segment while account assignments are being defined. As the team stabilizes, you will take ownership of a defined territory and customer portfolio. This means the first six months will involve more variety and exposure to the full business than a typical AR role — an advantage for someone who learns fast and adapts well. What You Will Do Serve as the primary day-to-day contact for assigned industrial accounts — building trust through consistent, proactive communication Drive year-over-year revenue growth within your portfolio through upselling, cross-selling, and expanding product adoption across customer locations Retain existing business by identifying and addressing customer needs, resolving issues quickly, and ensuring a seamless service experience Coordinate with Account Managers on national account strategy — translating program-level initiatives into execution at the local and regional level Work in partnership with a Customer Service Coordinator who handles transactional service for your shared accounts — you focus on the relationship, they focus on the orders Maintain accurate, current records of all account activity, contacts, and opportunities in Salesforce CRM Conduct regular outbound calls and periodic in-person visits to assigned accounts — this is a phone-first role with field components Participate in monthly team meetings, segment reviews, and coaching sessions with your manager Provide ground-level feedback on market trends, competitive activity, and customer needs to the broader commercial team Support new product introductions, program launches, and customer onboarding in collaboration with BDRs and Account Managers What Success Looks Like Your performance is measured on three things: Year-over-year sales growth in your assigned accounts  Customer retention — keeping the customers you have  Campaign execution — following through on company initiatives and programs at the account level  There is also an activity gate — a minimum standard of consistent customer engagement (calls, visits, quotes, QBRs) that must be met before any bonus is paid. This isn’t about micromanagement. It’s about ensuring that every customer gets regular, meaningful attention. If you’re the kind of person who stays on top of your accounts naturally, the gate will never be an issue. What You Bring Required: 2+ years of experience in a B2B account management, inside sales, or customer relationship role Demonstrated ability to grow revenue within an existing customer base — not just maintain it Strong communication skills in English (written and verbal). French is a significant asset. Comfort with CRM systems — you will live in Salesforce daily Organized and self-disciplined — you manage a large book of accounts and nothing falls through the cracks Valid driver’s licence and willingness to travel periodically for customer visits (primarily regional, occasional national) Preferred: Experience in industrial distribution, chemical products, automotive aftermarket, or heavy-duty/off-road equipment sectors Bilingual (English/French) Familiarity with industrial customer environments — you’ve been on a shop floor, visited a warehouse, or called on a fleet operation Experience working in a structured sales environment with KPIs, activity tracking, and defined compensation plans