Back to jobsManage Production Support incidents raised by the business through to resolution/closure. Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
Logging incidents or ad-hoc data requests.
Talk business users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Set up new users/dealer accounts and profiles and deal with password issues for HFS applications.
Prioritise and manage many open incidents and Business As Usual (BAU) Tasks.
Provide support, including procedural documentation and relevant reports.
Complete regular BAU Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively.
Field incoming incidents or tasks for assistance in a courteous manner and perform initial analysis and support.
Development and documenting of process flows within the business in order to identify efficiencies and suggest improvements.
Stay up to date with company policies and procedures.