Employment Adviser - Southampton

Location This position is will cover our busy Southampton office 4 days a week and will also cover our either Ringwood or Winchester office 1 day a week. Occasionally the employee may be required to travel to other surrounding areas in which the programme is being delivered. In such instances, travel costs will be reimbursed by Palladium. Primary Duties and responsibilities: Take responsibility and accountability for customers as assigned and work with them through to employment. This will include: Assessing each customer’s starting position to decide how to best meet their needs. Building rapport and a positive working relationship with each customer. Creating and following through with individualised action plans, ensuring appropriate and effective activity is undertaken by each customer Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment. Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers. Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements. Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc. Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers. Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.