Assistant Front Office Manager (M/F) - Tivoli Marina Vilamoura Algarve Resort

What will you do?

• Ensure the efficient execution of all front office operations (check‑in, check‑out, reservations, room assignments).
• Provide guest assistance and personalised support, including VIP Guests.
• Handle complaints and support the management of overbooking situations.
• Promote the loyalty programme, upselling and cross‑selling initiatives.
• Support staff scheduling, task allocation and daily team supervision.
• Conduct briefings when necessary and guarantee consistent handovers between shifts.
• Participate in the onboarding, training and follow‑up of new employees and interns.
• Ensure compliance with work instructions and internal standards.
• Support the control of billing, consumption and exemptions.
• Monitor the application of hygiene, quality, environmental and safety standards.
• Report anomalies and ensure communication with maintenance through the internal system.
• Ensure effective communication with all hotel departments.
• Inform relevant departments about special needs, events and VIP arrivals.
• Follow up on guest requests until resolution.
• Strong customer orientation and excellence in service delivery.
• Leadership skills and the ability to motivate teams.
• Effective communication, empathy and conflict‑management skills.
• Organisation, proactivity and attention to detail.
• Proficiency with PMS and operational hotel tools.
• Ability to work under pressure and manage priorities.
• Acts as Front Office Manager replacement during absences, ensuring operational continuity and service quality.