Parts Product Support Specialist | Material Handling & Forklift Aftermarket

Department: Service

Employment Type: Full Time

Location: BR01- CHARLOTTE, NC

Reporting To: Carl Hastings

Description

• Downtime costs money.
• Missed parts delay operations.
• Your expertise keeps customers productive.

🔑 Key Responsibilities

• Provide expert support for forklift and material handling parts inquiries
  
  
• Accurately process parts orders, returns, and inquiries with speed and precision
  
  
• Help customers and technicians identify correct parts for performance and compatibility
  
  
• Build trusted, long-term customer relationships
  
  

• Manage and maintain accurate parts inventory levels
  
  
• Perform cycle counts, reconciliations, and discrepancy resolution
  
  
• Coordinate daily parts fulfillment, drop shipments, and sourcing
  
  
• Support fleet, service, and aftermarket inventory needs
  
  

• Process purchase orders, invoices, and shipping documentation
  
  
• Use ERP / inventory management systems to maintain accurate records
  
  
• Support vendor coordination and parts procurement
  
  
• Collaborate with service and sales teams to keep workflows moving
  
  

• Receive, stock, and distribute parts efficiently
  
  
• Operate forklifts and material handling equipment safely
  
  
• Maintain a clean, organized, safety-focused work environment
  
  

• Identify opportunities to improve parts processes and inventory flow
  
  
• Stay current on new products, systems, and material handling technologies
  
  
• Support cross-functional improvements across service, parts, and logistics

🧠 Skills & Experience We’re Looking For

• 3–5+ years experience in:
  
  
  • Forklift parts, material handling, aftermarket, heavy equipment, automotive, or industrial parts support
    
    
• Strong knowledge of inventory management, parts sourcing, and service coordination
  
  
• Comfort working in fast-paced dealership, warehouse, or industrial environments
  
  
• Ability to lift 50+ lbs and perform active, hands-on work
  
  
• Proficiency with ERP systems, IMS tools, and Microsoft 365 (Excel preferred)
  
  
• Strong attention to detail, organization, and follow-through
  
  
• Clear communicator with a customer-first mindset
  
  
• Team player who works well with technicians, service advisors, sales, and vendors
  
  

• Exclusive Linde Material Handling partnership
  
  
• Industry-leading automation & fleet technology
  
  
• Strong training, mentorship, and career paths
  
  
• Stability, growth, and real opportunity to advance
  
  
• A culture built on integrity, accountability, and execution
  
  

🌟 What WMH Offers You

• We reward expertise, performance, and growth.

• Recharge and spend time with loved ones with generous PTO & paid holidays.

•  Stay connected with a monthly phone allowance for business needs.

• Secure your future with a 401(k) plan & profit-sharing benefits.

• We understand that flexibility matters and offer schedules that help you thrive & respect your time.

• Work with driven, like-minded professionals in an innovative, people-first environment.

• We invest in your success with mentorship, leadership programs, and skill-building opportunities.