Customer Service Coordinator Industrials (d/f/m) SUITX

Duties & Responsibilities

• Support our international customers from order entry to invoicing in close coordination with logistics and order management

• Maintain direct contact with customers via phone, digital channels, or in person

• Support our global sales team to ensure maximum customer satisfaction

• Ensure first-level support for our global user base

• Maintain customer master data and manage customer-specific ordering platforms

• Coordinate international inbound and outbound shipments

• Contribute to customer-specific projects in collaboration with Supply Chain Management

• Manage dunning processes

• Actively contribute to the continuous improvement of efficient and customer-oriented service processes