Back to jobsEnsuring sales processes and policies are compliant to audit requirement by getting respective authorities clearance before roll-out.
Designing and executing efficient processes for Business Segment that touches other Divisions such as SME Hotline 1606, Corporate Mobile Support, Networks and Technical helpdesk teams.
Instituting Process Knowledge database for Business Segment and ensuring maintenance of real time information for sales and support team reference.
Managing day-to-day operational concerns from different stakeholders (Credit Management, 1606, Product, Network, Global Delivery, Customer Service & Support).
Deriving efficient processes for Business Segment on GTM or Customer Experience initiatives.
Following up on Audit / Operational Compliance issues and ensuring the actions are been implemented and updated for the report.
Enhancing Customer Experience through working with relevant stakeholders on the improvement actions for the customer OE / NPS survey.
Supporting business transformation projects regarding sales process and system upgrades
Managing the filing of both internal / external documentations including sales Contracts / Master Sales Agreement.
