Operations Specialist - Cylo

Create meaningful impact with Cylo Insurance, backed by CGU and powered by IAG.
Cylo is a specialist underwriting agency, 100% owned by IAG. We’re dedicated to helping SMEs safely navigate the digital world by combining innovative cyber insurance products with deep cyber risk expertise and leading incident response capability.

Help keep a growing business running smoothly from the inside out. As our Operations Specialist, you’ll play a key role in supporting the Cylo team by keeping processes, systems, and reporting on track as the business continues to evolve. You’ll be trusted to take ownership of day to day operations, finance administration, and platform support, working closely with a small, supportive team that values initiative and clear communication. If you enjoy variety, like solving problems, and want to be part of something that’s still being shaped, this role offers real scope to make an impact. This is a permanent full-time role open to multiple locations across Australia.

What You'll Do

• Support the delivery of Cylo’s strategy through strong finance, operational and technology support. 
• Support day to day operations, including finance administration, monthly reporting, reconciliations, and management reporting.
• Manage agreement workflows using DocuSign and maintain key operational databases and records. 
• Help administer and improve core business processes, including the Operations Manual, supplier onboarding, business continuity planning and vendor oversight. 
• Support platform and IT operations, including user access, payments, JIRA ticket management and liaison with external technology providers. 
• Assist with broker onboarding, CRM administration, marketing support (EDMs) and day-to-day broker and customer enquiries. 
• Work with external vendors and internal teams to support risk, compliance, and service delivery requirements.
• Act as a reliable operational “go-to” for the Cylo team, keeping things organised, documented and moving.

What You'll Bring

• Experience in operations, business support, or finance administration roles within a complex environment.
• Confidence working across multiple systems and adapting quickly to new tools and processes.
• Strong organisation and time management skills, with the ability to work independently.
• Clear communication skills and comfort engaging with a range of internal and external stakeholders.
• A practical, solutions focused mindset and willingness to step outside your comfort zone.
• Strong attention to detail and pride in delivering accurate, reliable work.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Friday 15 May 2026 11:59PM AEST

Make sure to discuss your application with your current manager before applying.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

Learn more at www.cylo.ai