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Managing the Sales orders right from contracts entries till money is collected.
Raising contracts in SAP/ System once booked, getting customer PO or signed confirmations, follow up on advances where required, maintaining detailed order wise XL/ record of each order, follow up with mills on timely production and execution, checking shipping Instructions, checking documents and sharing the same with customers.
Follow up with Clients / Shippers to ensure all necessary contract execution info (markings / labels / packaging etc.) are available with all concerned.
Follow up with suppliers on shipments to ensure timely performance and highlighting of problem areas for necessary intervention.
Coordination with our manufacturing units to ensure full shipment information availability and sharing the same on a need basis with the clients.
Coordination with the shipping lines / transiters / shipping agents / transshipment port people to ensure shipment tracking.
Coordination with the above to ensure / reconfirm / validate manifest info and ensure timely transshipment of cargo to destination markets.
Ensuring info availability on “shipments in progress” at various stages of the delivery cycle including cargo at destination port / Ageing / delivery status.
Communicating with customer and developing relationship with internal/external stakeholders at operation levels.
Tabulating the shipment info to prepare relevant reports for internal control on monthly basis.
Handle Sampling requirements of the clients. Dispatch / Receipt of Couriers etc
Helping with organizing business exhibitions
Customer Sales Service Support - MENA
Posted 2 weeks ago
Full-timeremotemid