Job Description
What makes you perfect for the role?
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Strong hands-on experience supporting and operating complex enterprise networks, with the ability to troubleshoot and resolve high‑impact incidents.
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Technical capability across routing, switching, data centre, and wireless technologies, ideally including Cisco, Aruba, and Riverbed.
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Proven experience working in an ITIL-driven managed services environment, with end‑to‑end ownership of incidents, problems, and changes.
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Clear and professional communication skills, with the ability to engage customers and stakeholders during critical or high‑pressure situations.
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A continuous improvement mindset, demonstrated through automation, scripting, strong documentation, and staying current with emerging network technologies.
The good stuff….
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Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
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Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
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Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
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We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
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Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
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Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
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Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity