Job Description
Summary
Our fast, client-focused, dynamic environment wants your consulting management skills and desire to make a difference. Use Avanade’s tech, innovation and leadership to make a genuine human impact. Enjoy seeing an impact on clients, too, as you solve interesting challenges in a way that’s flexible to your approach to work—and life. Chart your own career path with us.
As a Customer Engineer, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state. Together we do what matters.
Key responsibilities
- Design, deploy, configure, and operate Azure Local / Azure Stack HCI environments, ensuring high availability, performance, and security.
- Implement and manage Software‑Defined Networking (SDN) solutions, including Network ATC, to support scalable and resilient hybrid infrastructure.
- Deploy, configure, and optimize Storage Spaces Direct (S2D) and enterprise storage provisioning solutions.
- Enable and manage Azure Arc for Servers, extending Azure management, governance, and monitoring to on‑premises and hybrid environments.
- Architect, deploy, and support Azure Virtual Desktop (AVD) solutions, including host pools, session hosts, profiles, and monitoring.
- Provision, manage, and optimize virtual machines across hybrid platforms, including Azure, Azure Local, Hyper‑V, and VMware.
- Configure and operate Azure Update Manager to provide centralized and compliant patch management across hybrid workloads.
- Implement observability and operational monitoring using Azure Monitor, ensuring proactive issue detection and performance optimization.
- Provide advanced administration, troubleshooting, and lifecycle management for Windows Server environments (2012 R2–2025).
- Design and manage enterprise virtualization environments using Azure Stack HCI/Azure Local, Hyper‑V, VMware, and System Center Virtual Machine Manager (SCVMM).
- Architect and support Azure Hybrid Services, including:
- Azure Backup and Azure Site Recovery for business continuity and disaster recovery
- Azure Migrate for discovery, assessment, and migration planning
- Azure Arc and Azure Monitor for unified management
- Azure Virtual Machines (IaaS) and Azure Virtual Desktop
- Plan and execute backup, recovery, and migration strategies using tools such as SCDPM, Veeam, Commvault, Carbonite, and Azure‑native services.
- Design and support Azure IaaS architectures, covering virtual networking, storage, compute, resiliency, and performance best practices.
- Collaborate with stakeholders to modernize legacy infrastructure and guide adoption of hybrid and cloud solutions aligned with Microsoft best practices.
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Skills and experiences
- Bachelor’s Degree (or higher) in Information Technology, or a related field or equivalent experience.
- Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft
- 10+ years experience with customer-facing roles in
Azure Local Deployment and configuration:
- Software Defined Networking Deployments and Configuration
- Network ATC
- Storage Spaces Direct Deployments and Configuration
- Storage Provisioning
- Azure ARC for Servers
- Azure Virtual Desktop
- Virtual Machines
- Azure Update Manager
- Azure Monitor
Windows Server (Windows Server 2012 R2-2025):
- Virtualization (Azure Stack HCI/Local, Hyper-V, VMware)
- System Center Virtual Machine Manager - SCVMM
Azure Hybrid Services:
- Azure Backup and Site Recovery
- Azure Migrate
- Azure ARC
- Azure Monitor
- Azure Virtual Machine - VM
- Azure Virtual Desktop – AVD
- Backup and migration tools (SCDPM, Veeam, Commvault, Carbonite, …)
- General Azure IaaS platform (networking, storage, etc.)
Optional Skills
- Entra ID (RBAC, AuthN/AuthZ, Hybrid identity, Entra ID Domain Services)
- Azure Kubernetes Services – AKS
- Azure PaaS Services (Function App, APIM, Automation)
- Infrastructure as code (Bicep/ARM or Terraform)
- Azure Network security (NSG, BGP routing, ExpressRoute and Gateway)
Relevant Certifications
- Microsoft Certified Systems Engineer (MCSE) or equivalent
- Microsoft Certified Trainer – MCT or equivalent
- Microsoft Certified Windows Server Hybrid Administrator Associate AZ800/AZ801
- Microsoft Certified Azure Solutions Architect Expert – AZ305
- Microsoft Certified Azure Administrator – AZ104
- Microsoft Certified: Azure Virtual Desktop Specialty – AZ140
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