Teller (Full Time)

In this position, you will:

Operations
 

• Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
   
• Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
   
• Reference the client by name in all transactions to provide personalized service
   
• Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
   
• Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
   
• Assist in the processing of night depository bags and currency, and ATM settlements as required
   
• Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
   

Sales
 

• Work with branch manager and supervisor to attain or exceed individual goals
   
• Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
   
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
   
• Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
   
• Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank
   

Best in Class Customer Experience
 

• Promote environment of ongoing customer feedback and continuous improvement
   
• Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
   
• Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues
   

Risk Management
 

• Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
   
• Promote the branch's active involvement within the community and report all CRA related activities to supervisor
   
• Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
   
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times
  ​​​​​​​