Back to jobsInstallation, Maintenance & Product Support for the ORTEC product line and associated product lines supplied through the ORTEC sales network.
Provide installation support for products at customer location as per customer contracts /agreed standards.
Provide end user online / onsite (end user facility) training to help them familiarize, operate and maintain the instrument as per agreed customer contract terms.
Contact customers to assess the problems and advise necessary action required to include quotation by E-mail.
Provide Application support to the end users.
Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities.
Provide technical support to customers.
Managing the ORTEC Service Centre in India and handling service activities for the instruments coming to the lab for repair services.
Develop strategies & work with Area Sales Manager for maximizing penetration of the company’s products in the region
Work with the US/UK Technical Support, Customer Support and Production groups to ensure that a teamwork environment is established, and customer service and support is of the highest standard.
