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Job Description
About the Role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
The purpose of this role is to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses.
This role is accountable for:
- Accepting inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives.
- Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs.
- Providing high quality customer service to a diverse range of small business customers.
- Autonomously tracking, managing and actioning a wide variety of tasks simultaneously.
- Providing appropriate solutions to customers.
- Building and maintaining strong internal network.
- Meeting assigned performance targets through needs-based conversations and cross-selling.
- Engaging in needs-based conversations with new and existing small business customers.
- Managing referrals to specialist teams to support customer requirements
Role Type: Permanant
Role Location: 111 Eagle Street, Brisbane Qld 4000
Work Hours: Full time (40 Hours/Week)