Senior Client Services Officer (Mandarin-speaking)

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

 

• Exceptional customer communication skills, with proven experience in delivering high-quality service in a customer-facing environment
• A strong customer-centric mindset, with the ability to anticipate needs and provide tailored solutions
• Subject matter expertise in Transaction Banking, particularly Cash Management or Trade Finance products
• Proficiency in both Mandarin and English (mandatory), with the ability to communicate effectively across diverse customer segments
• Solid experience in the financial services industry, with a sound understanding of banking operations and client servicing
• Advanced knowledge of telephony systems and technology, with the ability to leverage tools efficiently to support customer interaction

 

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hearfrom you.