Customer Support Consultant - Bilingual (French & English)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Consultant - Bilingual (French & English) based in Canada.

This role serves as a critical link between veterinary customers and a global leader in animal health diagnostics, ensuring fast, accurate, and empathetic support for professionals caring for animal health. You will handle high-volume inbound interactions in a fast-paced, metrics-driven environment where responsiveness and precision are essential. The position is fully remote, requiring strong self-discipline, communication skills, and technical fluency to operate effectively from a home-based setup. You will support veterinarians, technicians, and laboratory professionals by clarifying diagnostic results, coordinating lab workflows, and resolving issues in real time. Every interaction directly contributes to improving animal health outcomes and operational efficiency across clinics and laboratories. This is a high-impact customer-facing role where problem-solving and multitasking are part of the daily rhythm.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Consultant - Bilingual (French & English) based in Canada.

This role serves as a critical link between veterinary customers and a global leader in animal health diagnostics, ensuring fast, accurate, and empathetic support for professionals caring for animal health. You will handle high-volume inbound interactions in a fast-paced, metrics-driven environment where responsiveness and precision are essential. The position is fully remote, requiring strong self-discipline, communication skills, and technical fluency to operate effectively from a home-based setup. You will support veterinarians, technicians, and laboratory professionals by clarifying diagnostic results, coordinating lab workflows, and resolving issues in real time. Every interaction directly contributes to improving animal health outcomes and operational efficiency across clinics and laboratories. This is a high-impact customer-facing role where problem-solving and multitasking are part of the daily rhythm.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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