Senior Ticketing Officer (Back of House)

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

The Senior Ticketing Officer (BOH) is responsible for the system configuration, data integrity, financial reconciliation, and technical support of the ticketing platform. Unlike front‑line client service roles, this position focuses on the “engine room”, managing event setups, user permissions, inventory rules, settlement processes, and system testing. You will act as the superuser and subject-matter expert for both WKCDA-owned and hirers’ events, ensuring seamless backend operations.

Key Responsibilities

System Configuration & Event Setup (Back End)

• Configure all event parameters in the ticketing system: seating maps, pricing rules, discount logic, promotional codes, and bundle mechanics (tickets + memberships + merchandise).

• Create and manage user roles and permissions for internal teams and external hirers.

• Oversee product listing QA from a system perspective, ensuring data accuracy before going‑live.

Data Integrity & Reconciliation

• Perform daily and post‑event reconciliation between ticket sales, payment gateway reports, and bank settlements.

• Investigate and resolve system discrepancies (e.g., double bookings, inventory mismatches, refund errors).

• Generate settlement statements for hirers and finance teams, ensuring contractual commission and fee structures are correctly applied.

System Maintenance & Testing

• Coordinate with IT and vendors on system upgrades, patches, and bug fixes.

• Lead user acceptance testing (UAT) for new features or event configurations.

• Maintain system health logs and escalate critical issues.

Process & Documentation

• Develop and maintain back‑of‑house SOPs for event setup, reconciliation, and system access control.

• Train junior ticketing officers and hirers on system workflows.

• Ensure all back‑end operations comply with data privacy regulations (PDPO, PIPL, GDPR).

Reporting & Analytics

• Generate operational and sales reports for management, including inventory utilisation, sales velocity, and settlement status.

• Provide data extracts for marketing, finance, and curatorial teams as needed.

• Perform any other duties from time to time as reasonably assigned by the Authority.

You should

• possess a Bachelor’s degree in Information Systems, Business Analytics, Finance, or related field;

• have 4+ years of experience in ticketing system operations, system administration, or back‑of‑house box office roles;

• have technical proficiency with ticketing platforms is mandatory;

• have strong numerical and reconciliation skills with experience in matching sales data to payment settlements;

• have experience in user acceptance testing (UAT) and system configuration;

• have knowledge of data privacy regulations (PDPO, PIPL, GDPR);

• be able to work independently and troubleshoot system issues under pressure;

• have excellent attention to detail and process orientation; and

• be proficient in Cantonese, English, and Mandarin.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

20-05-2026

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Jason Wong /+852 22000285