Specialist, Customer Service Experience Center of Excellence (Korean Speaker)

About this Position Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive professional demeanor). What you´ll do Stock Management: Monitor stock levels and material lifecycle to ensure product availability while minimizing costs. Prioritize and allocate stock during shortages or force majeure based on customer segmentation and delivery priorities. Coordinate lifecycle phase-in/out with CSX, Supply Planning, MMD, and GBS+. Support ad-hoc requests (e.g., batch prolongation, mature stock). Voice of Customer: Analyze customer feedback to understand needs and trends. Provide accurate supply information and solutions to CSX to enhance customer trust and experience. Customer Service Operations: Support high-quality service delivery indirectly by resolving supply chain issues, managing data, and contributing to customer retention and business opportunities. Collaboration: Work closely with cross-functional teams (CSX, CoE, Supply Chain, Sales, MMD, PTM, GBS+) to align priorities and ensure commitments are met, primarily via Service Cloud. Continuous Improvement: Identify and suggest process improvements to enhance efficiency and service quality. Performance Management: Prioritize workload and meet KPIs for productivity, quality, and timeliness using performance tools and reports. Systems Tools: Effectively use SAP, Service Cloud, and related systems; provide feedback for improvements. Planning Time Management: Manage workload and resources to ensure business continuity and efficiency; participate in team alignment activities. Compliance: Adhere to corporate standards, safety, health, environment (SHE), and sustainability requirements.