System Engineer

Key Missions

Infrastructure & System Operations

• Designs, implements, and maintains enterprise IT infrastructure including servers, operating systems, virtualization platforms, storage, and network components.
• Ensures system reliability, performance, and availability through proactive monitoring and capacity planning.
• Performs system administration and advanced troubleshooting across infrastructure platforms.

Incident & Problem Management

• Acts as Level 3 escalation point for complex incidents and technical issues.
• Performs root cause analysis and implements permanent fixes or infrastructure improvements.
• Designs and implements corrective and preventive measures to avoid recurring incidents.

Infrastructure Lifecycle Management

• Plans and executes system upgrades, patch management, and infrastructure refresh activities.
• Ensures systems are compliant with security policies, patching requirements, and operational standards.

Documentation & Knowledge Management

• Maintains accurate technical documentation, system architecture diagrams, and operational procedures.
• Provides guidance and technical documentation for support teams and operational staff.