Job Description
Provide general customer support across all available channels (phone, email, chat, etc.) while managing and sharing accurate information with customers and internal departments.
Ensuring an accurate and customer-oriented processing of orders, complaints, and customer requests in line with SLAs
Handle product application requests and general product inquiries, provide pricing and availability information, and manage customer requests related to delivery timelines and open orders.
Handle customer complaints and claim requests, independently identifying and coordinating solutions across the organization when information is not readily available within the department
Monitoring and administrative processing of the delivery times for the products and accessories, so that a timely and complete delivery is guaranteed
Managing administrative tasks, such as processing quotations, sending customer documentation, and handling credit notes and returns.
Arrange repairs for private end consumers, both in and out of warranty, and provide after-sales support for the Kärcher online shop.
Store and maintain customer information in the appropriate databases while collaborating with other departments to resolve complex customer issues