Back to jobsPrimary Interface: Act as the main point of contact for customers and Service Dealers, ensuring seamless communication and resolution of service needs.
Performance Oversight: Monitor Service Level Agreements (SLAs), repair quality, and technical response times of external partners.
Quality Control: Conduct regular audits and quality checks of service partners to ensure compliance with "Service Excellence" standards.
Expansion: Research, recruit, and develop new Service Dealers throughout Argentina to ensure nationwide technical coverage.
Process Optimization: Implement and standardize service processes, tools, and resources to increase operational efficiency.
Portfolio Growth: Adapt service products (maintenance contracts, rental solutions) to local market needs and drive their implementation.
Market Analysis: Monitor the market and identify new opportunities to improve Kärcher’s service value proposition.