Back to jobsEngage with users to obtain information, collect logs for investigation, and ask focused questions to identify issues. Collaborate quickly with global teams, developers, and cross-functional partners.
Identify, troubleshoot, and escalate advanced software and networking problems as necessary. Address and refer complex software and network-related issues when appropriate.
Keep precise records of user support cases and share relevant documentation with users.
Utilise troubleshooting methods and tools to assess reported problems. Address users’ inquiries or difficulties regarding software configuration, setup, and product features.
Escalate unresolved issues to relevant teams, such as developers and product managers. Assist the Product & Technology team in prioritising improvements and fixes.
Record technical expertise through comprehensive notes and manuals, document solutions, and contribute to internal knowledge repositories as well as Bentley Communities.
Participate in daily team stand‑ups, continuously improving processes and product understanding.
Prioritise and manage support cases with timely updates, communication, and follow‑through.
Reproduce issues in test environments, including simulation of network topologies and application configurations.
Share expertise internally and participate in community‑driven support initiatives.
Continuously upskill on product updates, enterprise networking concepts, and troubleshooting techniques.
